Terms and Conditions

1. Platform Usage and Transaction Policy

All transactions must be conducted within the platform (website or mobile apps). Customers and vendors are strictly prohibited from arranging transactions outside the platform. Any attempt to bypass the platform for transactions will result in suspension or termination of the user's account. This ensures security, transparency, and record-keeping for all parties involved.

2. Liability for Damages or Losses

Rentalz Next Door is a neutral facilitator connecting customers and vendors. We are not responsible for any damages, loss, theft, or disputes that may occur during the rental process. Any issues related to the rented items must be resolved directly between the customer and the vendor. By using our platform, both parties agree to handle such matters independently.

3. Refund Policy

Since we use a third-party payment aggregator, any refund process will be subject to a deduction of the aggregator's fee. This means the refunded amount may be less than the original payment, depending on the fees applied by the payment processing service. Additionally, refunds are only available in cases where vendors have failed to deliver the service or item, as agreed upon.

4. Criminal and Illegal Activities

Any form of criminal activity or illegal actions that occur are the sole responsibility of the users of our website or app. Rentalz Next Door disclaims any liability for such activities, and users are expected to comply with all applicable local, national, and international laws while using our services.

5. Vendor and Customer Verification

All vendors and customers are required to provide identification and social media verification before conducting transactions. This helps ensure safety and trust within the platform. Rentalz Next Door reserves the right to approve or reject accounts based on our verification process. Failure to provide accurate information may result in suspension or permanent termination.

6. Vendor Responsibilities

Vendors are responsible for ensuring the availability, safety, and maintenance of items listed on the platform. Vendors must accurately describe the condition of their rental items and provide truthful, up-to-date information. Any disputes or complaints arising from the quality or functionality of the items will be settled between the vendor and the customer, with Rentalz Next Door holding no liability.

7. Customer Responsibilities

Customers are responsible for the items they rent and must take proper care of them. Any damages, loss, or misuse of the rented item will be the customer's responsibility, and the vendor may charge the customer for repair or replacement costs. By using our platform, customers agree to these terms.

8. Payment Policy

All payments must be made through the platform's secure payment gateway. Vendors are required to list accurate pricing for their rental items, and customers must adhere to the agreed-upon price and terms. Rentalz Next Door is not liable for any discrepancies in pricing or payment issues that arise outside of the platform's payment system.

9. Dispute Resolution

In the event of a dispute between a customer and a vendor, Rentalz Next Door may provide a mediation process, but we are not obligated to resolve such disputes. We encourage both parties to communicate openly and come to a fair resolution.

10. Prohibited Activities

Users are prohibited from posting illegal, false, misleading, or offensive content on the platform. Any violation of this policy will result in account suspension or termination. Users must also not engage in activities that may harm the platform’s functionality or interfere with other users' ability to conduct business.

11. Termination of Accounts

Rentalz Next Door reserves the right to terminate any account at its discretion for violations of these terms and conditions or for any activity deemed harmful to the platform or its users. In such cases, any outstanding transactions may be forfeited, and further access to the platform will be restricted.

12. Intellectual Property

All content, logos, and trademarks on the platform are the property of Rentalz Next Door or its partners and may not be used without written consent. Users are prohibited from copying, reproducing, or distributing any platform material without permission.

14. Commission and Payment Aggregator Fees
By listing your rental items on our marketplace, you agree that a commission fee and payment aggregator fee will be deducted from your listed rental price. This means the amount you receive may differ from the price you initially set. Please ensure that you're aware of and agree to these deductions before finalizing your listed price.

13. Data Privacy

User data, including personal identification and payment information, will be handled in accordance with our Privacy Policy. We are committed to safeguarding user data but are not responsible for breaches caused by third parties or factors beyond our control.

By Using Our Webs or Apps You are Agree With the Terms & Condition